Last Updated: April 2026 | Effective Date: April 2026
Welcome to Adede's Organic Fusions (adede.tweeps.co.ke). By visiting our website, creating an account, or making a purchase, you agree to these Terms & Conditions. If you don't agree, please don't use our site.
We're a Kenyan-registered skincare business committed to serving our customers fairly. These terms are governed by the laws of Kenya, including the Consumer Protection Act 2012 and the E-Commerce Act 2016.
We describe our products accurately using photos, ingredient lists, and benefit statements based on authentic customer experiences. However, individual results vary. Our organic formulations may produce different effects on different skin types.
All Adede products are handcrafted using 100% natural, organic ingredients. We do not use synthetic preservatives, artificial fragrances, or animal-derived ingredients. Our products are vegan and cruelty-free.
You must be at least 18 years old to purchase from us. By creating an account, you confirm:
We accept M-Pesa, bank transfer, and debit/credit card payment. All transactions are processed securely.
When you pay via M-Pesa, we receive confirmation of payment but do NOT store your M-Pesa PIN or full phone number details. Your phone number is used only to send order updates and delivery notifications.
Once you submit an order, you'll receive an email confirmation. This confirms your order, not that we've accepted it. We reserve the right to refuse orders that violate our policies, contain fraudulent payment details, or are being shipped to locations where we cannot deliver.
All prices are in Kenya Shillings (KES) and include VAT where applicable. Shipping costs are calculated at checkout based on your location.
Nairobi & Surrounding Areas: 2-3 business days
Other Kenyan Locations: 3-7 business days
We ship Monday-Friday. Orders placed after 2 PM are processed the next business day.
Goods are at your risk once handed to our courier partner. We use reputable logistics providers, but we're not responsible for loss or damage once the package leaves our facility.
You'll receive a tracking number via email. Use this to monitor your delivery.
If your order doesn't arrive within the stated timeframe, contact us immediately. We'll investigate with the courier and resend the order free of charge if it's lost.
We understand that organic skincare requires trust. Our return policy balances your consumer rights with our business sustainability and health standards.
Under Kenya's Consumer Protection Act 2012, you have the right to return products within 14 days of delivery if:
Return shipping is your responsibility unless the product is defective.
If your product arrives damaged, contaminated, or defective, we will replace it immediately at no cost to you, or provide a full refund. Contact us within 48 hours of delivery with photos. We'll arrange replacement or refund without requiring return shipping.
For hygiene and safety reasons, we cannot accept returns on opened or used skincare products. This protects both your health and our other customers'. However, if you experience an adverse reaction (see "Safety Information" below), contact us immediately.
Refunds are processed to your original payment method within 7-10 business days. M-Pesa refunds may take 2-3 additional business days.
Organic skincare is gentle, but everyone's skin is different. Please:
Common ingredients in our products include shea butter, mango butter, jojoba oil, and essential oils. If you have known allergies to any botanical ingredient, do NOT purchase without confirming suitability.
Consult your healthcare provider before using any skincare product if you're pregnant or nursing. Some essential oils may not be suitable.
Adede's Organic Fusions is not responsible for:
By purchasing from us, you acknowledge that you've reviewed the ingredient list and instructions, and you use our products at your own discretion.
All content on our website—including product photos, descriptions, logos, and brand name—belongs to Adede's Organic Fusions. You may not:
To the maximum extent allowed by Kenyan law:
Exception:
This limitation does not apply to our liability under the Consumer Protection Act 2012, which you cannot waive.
You agree NOT to:
We reserve the right to ban users who violate these terms.
Our website may contain links to external websites (social media, payment processors, etc.). We're not responsible for their content or privacy practices. Please review their terms before using their services.
We may update these Terms & Conditions anytime. Changes take effect when posted. Continued use of our site means you accept the updated terms. We'll notify you of significant changes via email if you're a newsletter subscriber.
These terms are governed by the laws of Kenya. Any disputes arising from your use of our site or purchase of our products shall be:
1. First, we'll try to resolve it: Contact us directly if you have a concern. We aim to resolve issues within 14 days.
2. If needed, mediation: We may pursue mediation through a Kenyan mediator to resolve the dispute fairly.
3. Legal action: If unresolved, disputes will be heard in the courts of Kenya.
Consumer Protection Act Compliance:
Nothing in these terms waives your rights under Kenya's Consumer Protection Act 2012. If there's a conflict between these terms and the Act, the Act takes precedence.
If any part of these terms is found invalid under Kenyan law, that part is removed, but the rest of the terms remain in effect.
Email: sales@adedesorganicfusions.com
Phone: +254 796 410 434
Address: Nairobi, Kenya
Contact: Kenya's Consumer Protection Authority
Website: www.consumer.go.ke
Contact: Office of the Data Protection Commissioner
Website: www.odpc.go.ke