Question 1

Are your products safe for eczema-prone skin?

Accepted Answer

Absolutely. Adede's Organic Fusions was founded specifically because of eczema. Our Vanilla and Lavender body butters are fragrance-light and developed for the most sensitive, flare-prone skin.

Question 2

What ingredients do you use?

Accepted Answer

Only organic, naturally sourced raw materials — including unrefined shea butter, cold-pressed jojoba, mango butter, hyaluronic acid, niacinamide, and steam-distilled hydrosols. Never parabens, sulfates, or synthetic fragrance.

Question 3

Are your products handmade?

Accepted Answer

Yes. Every jar, bar and bottle is handcrafted in small batches in our Nairobi studio. This is what allows us to maintain the quality we are known for.

Question 4

Do you ship across Kenya?

Accepted Answer

Yes — we deliver nationwide via reliable courier services. Nairobi orders receive same-day delivery for orders placed before 5:00 p.m. (Saturdays before 3:00 p.m.). Upcountry deliveries take 2–3 working days.

Question 5

How long do products last once opened?

Accepted Answer

Because we use natural preservatives, our body butters and lotions are best used within 6 months of opening. Hydrosols last 3-4 months refrigerated.

Question 6

Can I pay with M-Pesa?

Accepted Answer

Yes. M-Pesa is our preferred payment method. You can also pay by bank transfer or card on checkout.

Question 7

What is delivery like in Nairobi?

Accepted Answer

We offer same-day delivery within Nairobi for orders placed before 5:00 p.m. (Saturdays before 3:00 p.m.). Shipping charges are calculated at checkout based on your location. Free shipping is available on orders above KSh 6,000 country-wide.

Question 8

Do you accept returns?

Accepted Answer

For hygiene reasons we do not accept returns on opened skincare. If your product arrives damaged, defective, or incorrect, contact us within 24 hours of delivery at sales@adedesorganicfusions.com with your order details and photos, and we will arrange a replacement or refund.

Question 9

Are products tested on animals?

Accepted Answer

Never. Adede's Organic Fusions is 100% cruelty-free and we test only on willing human volunteers — including the founder herself.

Question 10

Can I order in bulk or wholesale?

Accepted Answer

Yes — for hotels, spas, salons and gift orders please reach out to sales@adedesorganicfusions.com for wholesale pricing.

Frequently Asked Questions

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